Usernames and Passwords
  • What is a username?
    Your username is your personal entrance ticket to the website. It is a word that you specify during registration and then use to access your account. Choose a username that is easy to remember. You can learn about choosing a username here.
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 16.11.2016
  • What should my username look like?
    A username should be at least 6 characters in length and include Latin letters, numbers and special characters (.!#$%^&*()_-+). Usernames are not case sensitive. However, sometimes another user has already taken the username that you want to create. Don't feel bad. There is a solution! Try adding some of the special characters mentioned above to your username. Or you can think up another username and everything will be OK!
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 16.11.2016
  • How do I change my username?
    To change your username:
    1. click the ""More"" link to the right of your profile picture, select ""Settings"";
    2. select ""Username"" from the settings list;
    3. enter the code received by text message (you can enter the code you have received earlier or request a new code);
    4. enter your current password and new username.
    5. click ""Save"".
    If you have issues with changing your username, contact our Customer Support Team, clicking here, and they will be happy to help you. How to do this on the mobile version of the website
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 25.02.2017
  • What is a password?
    The password is a secret code word known only to you and used for logging in to the website. Do not share your password with anyone! Your password must be known only to you. This is the cornerstone of your profile's security. You can learn about choosing a password here.
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 16.11.2016
  • What should my password look like?
    A good password is one that is hard to guess or figure out. For example, your dog's name or the name of the company where you work is a classic example of a bad password. A strong password is a minimum of 6 characters (maximum password length is 50 characters) that includes both uppercase and lowercase letters, as well as numbers and special characters (.!#$%^&*()_-+). But even if you created an excellent password like 0dnoKLAS9, don't share it with anyone. And please don't use the password 0dnoKLAS9 either!
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 16.11.2016
  • How do I change my password in Settings?
    • If you have access to your profile and remember your current password, then to change your password you should:
      1. press the ""More"" link on the right of your profile's main photo, select the Settings item;
      2. Choose ""Password"" item in the settings list;
      3. enter your current password once and your new password twice;
      4. press the ""Save"" button.
      Create a complicated password that cannot be guessed: 6 to 12 characters – numbers, Latin letters and special characters.
    • If you do not remember your current password or cannot log in to your profile, follow the directions described here.
    If you still have issues with your password change, contact the Customer Support Team pressing here, and they will be happy to help you! How to do this on the mobile version of the website
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 29.12.2016
  • Where and how should I store my username and password?
    The security of your profile is critical! Consequently, you should make sure that nobody learns your username and password. To do that, you must learn to store this data safely. There are several reliable ways you can do that:
    1. if you are the only person with access to the device you use for logging in to our website, we recommend using the password reminder feature;
    2. if, on the other hand, other people also have access to this device, you should store your personal data in a place that is out of their reach;
    3. you can also use special software for storing passwords.
    Please note that it's best not to keep your username and password in e-mails or in social network messages. It is simply not safe! To learn more about safeguarding your profile against hacking, go here.
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 09.06.2016
  • How often should I change my username and password?
    We recommend changing your username and password at least once every two months. Moreover, you should regularly check your location history, where you will see if there has been any suspicious activity on your profile. If there has, change your username and password immediately. To learn more about safeguarding your profile against hacking, you can always go here.
    Was this info helpful? Yes • No
    Thank you for your answer!
    Article updated on 09.06.2016
Didn't find the answer you were looking for?