The group is blocked
  • What should I do if my group is blocked?
    You can take any action as long as you are the administrator of the blocked group. If this is true and you are the administrator:
    1. Read the License Agreement and the Group content requirements carefully as well as the item of the rules you have violated, which resulted in your group being blocked.
    2. Remove all content violating the rules (topics, photos, links) from your group.
    3. Only then it makes sense to contact the Customer Support Team and discuss the possibility of unblocking your group.
    Please note that the final decision is made by the website's Administration. It's better to prevent violations in the group than try to unblock it later!
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    Article updated on 28.05.2017
  • I am a moderator/member of a blocked group. How can I find out the reason for blocking?
    Although a group is a public place, it still has an owner – the administrator. It is he/she who is responsible for keeping order in the group. Only the group administrator can view the agreement/requirement item whose violation caused the group to be blocked. Also, the Customer Support Team never discloses the reasons for group blocking to anyone but to the group administrator. Even if the administrator is not available and doesn't keep an eye on the group. So if your favorite group is blocked, you can only wait and see whether the administrator can solve the problem.
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    Article updated on 28.05.2017
  • Why is my animal care group blocked?
    Animal care is an important activity, but it has to be regulated on the website as well. Otherwise, groups can appear that pursue some other, less noble objectives. Collecting money for treatment and/or rehabilitation of pets is allowed in two ways: 1. Promotional and informational activities supporting any charity. Requirements:
    • The activity is carried out using the Group's functionality
    • The description of the group must contain: the description of the organization or institution, contacts, webpage address, the institution details
    2. Collecting money for treatment or rehabilitation of an own pet of the user. Requirements:
    • The activity is carried out using the Group's functionality
    • The description of the group must contain: a short description of the situation, the owner's contact information, bank details
    • The photo albums must contain (this guarantees your good faith) copies of the following documents:
      a) report of the veterinarian or the veterinary clinic
      b) confirmation that any medical procedures are necessary
      c) invoice received from the clinic or the veterinarian that confirms the total sum to be collected
      d) statements of the accounts where money is collected
      e) photos of the pet
    If these requirements are not met, the group and its administrator will face blocking, since there is nothing to confirm that the collected money will really be used to help.
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    Article updated on 28.05.2017
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