Violations of site rules
  • What is the License Agreement and where do I find it?
    The License Agreement, also known as site rules, is a special document that lists the rights and obligations of OK.RU users and Administration, as well as the code of conduct. You can read the License Agreement here. What should I know about the License Agreement?
    • During registration on our website, you will see the following notification: "By clicking Sing up, you accept this License Agreement";
    • If you violate the rules, you may be banned;
    • The License Agreement is, first and foremost, here to protect users from harmful content, such as scams, spam, pornography, etc. Its purpose is to ensure that everyone has a pleasant experience on the website.
    Order is OK!
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    Article updated on 16.11.2016
  • Which violations may result in my OK.RU profile being blocked?
    Your profile may be blocked for a number of violations, including:
    • collecting personal information about other users;
    • knowingly providing false or fictitious information about yourself;
    • insulting and harassing other users;
    • inciting social, racial, national, or religious hatred;
    • posting messages that contain obscene words or expressions;
    • posting erotic and/or pornographic content as well as links to websites containing such content.
    • sending spam;
    • creating more than one account per person;
    • posting information related to the occult;
    • gaining unauthorized access to other users' profiles.
    This, however, is not the full list of every website violation. You can always take a look at the License Agreement and find out what else is prohibited for the sake of users' well-being.
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    Article updated on 09.06.2016
  • In what situations should I contact local law enforcement?
    Civil, criminal or administrative liability arises for the following actions:
    • inciting hatred or conflict;
    • denigrating a person's honor and dignity;
    • advocating violence;
    • illegally accessing computer information;
    • disclosing information that is confidential by law;
    • illegally using intellectual property, including distribution of its copies and constituent parts.
    Our website employs various tactics when dealing with wrong-doers. For example, before contacting law enforcement, you can report the violation to the Customer Support Team or send a complaint through the website.
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    Article updated on 05.04.2016
  • How do I add a user to the Black list if they blocked me first?
    Don't worry! Even in cases when another user has blacklisted you first, you still have the ability to block their access to your profile at any time. To do this:
    1. visit the user's page as a guest;
    2. click the "Other actions" link under the user's profile picture;
    3. select "Report";
    4. in the window that appears, check the "Add this person to Black list" box;
    5. confirm your selection by clicking "Report".
    All done! This user will not bother you anymore. How to do this on the mobile version of the website
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    Article updated on 05.04.2016
  • How do I report a violation to the Customer Support Team?
    You can report a violation to the Customer Support Team at any time! To report a user or content to the Customer Support Team:
    1. click this orange link;
    2. select the relevant option in the "Subject" section;
    3. describe the issue (don't forget to include links to where the violation occurred and to the violators' profiles);
    4. send your report by clicking "Send".
    You must fill in all the required fields and provide a valid e-mail address. Please note that there are other ways to resolve issues quickly. You can also: How to do this on the mobile version of the website
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    Article updated on 05.04.2016
  • What should I to do if another user is using my photos?
    If you find out that another user is using your photos, contact the Customer Support Team. To do this:
    1. follow this orange link;
    2. enter the link to the violator's profile and your contact e-mail address in the required fields;
    3. describe the issue;
    4. attach a picture of yourself with your OK.ru profile in the background. You can learn how to take this photo here.
    The Customer Support Team will review the situation carefully and either ban the user who has copied your profile or delete the stolen photos. Everything will be OK! Each of our users is unique and each profile is one of a kind!
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    Article updated on 05.04.2016
  • What should I do if I receive a secret gift containing offensive language?
    If you got a secret gift containing threats or insults, immediately contact the Customer Support Team! We need your cooperation to take appropriate measures against the offender. After notification about such gift, please don't close or reject it but contact us. We'll deal with the offender and try to protect you from unpleasant gifts in the future. Please note that since the gift is secret, the website's Administration can't tell you the sender's name even if we wanted to.
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    Article updated on 05.04.2016
  • I was offended by some content. Where do I report this violation?
    You can file a report immediately upon encountering a violation on the website. Directly through the website, you can report: In addition, you can blacklist a user if you don't want them to send you any more personal messages (or visit your page, send you gifts, etc.). You can learn how to do this here.
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    Article updated on 16.11.2016
  • Someone is sending me offensive messages. What should I do?
    Verbal abuse and spam have no place on our website. We are here for friendly conversations and having a good time. If someone has sent you an offensive message, do not hesitate to report this user. It's very simple:
    1. just hover your cursor over the message/comment that you find offensive;
    2. click the gray triangle that appears to the right of the message;
    3. in the window that appears, click "report".
    That's all! If you don't see the user blocked right away, don't worry. We have a special system in place for counteracting violators. It is very complex and we keep it a secret so that violators don't learn how it works. Rest assured that all complaints are carefully processed, and no offender goes unpunished. Also, you can always blacklist an unsavory user. They won't be able to send you messages or gifts or view your profile anymore. You can learn how to do this here.
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    Article updated on 05.04.2016
  • How do I add a user to the Black list?
    It's very simple to add a user to the Black list! To do this:
    1. visit the user's page as a guest;
    2. click the "Other actions" link under the user's profile picture;
    3. select "Report";
    4. in the window that appears, check the "Add this person to Black list" box;
    5. confirm your selection by clicking "Report".
    All done! This user will not bother you anymore.
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    Article updated on 16.11.2016
  • How do I report a violation directly through the website?
    If you have noticed that another user is violating the website's License Agreement, do not hesitate to report them. It's fairly simple to do:
    1. go to the violator's profile;
    2. click the "Other actions" link under the user's profile picture;
    3. in the list that appears, select the reason why you are reporting this user;
    4. click "Report".
    Please note that you can use the same window to add the user to the Black list so that they don't bother you anymore. If you don't see the user blocked right away, don't worry. We have a special system in place for counteracting violators. It is very complex and we keep it a secret so that violators don't learn how it works. Rest assured that all complaints are carefully processed, and no offender goes unpunished.
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    Article updated on 05.04.2016
  • How do I report a group that is violating the rules?
    If you have noticed that a group is violating the website's License Agreement or group content requirements, do not hesitate to report it. It's fairly simple to do:
    1. go to the group's profile;
    2. click the "Report" link under the group's profile picture;
    3. in the list that appears, select the reason why you are reporting this group;
    4. click "Report".
    If you don't see the group blocked right away, don't worry. We have a special system in place for counteracting violations. It is very complex and we keep it a secret so that violators don't learn how it works. Rest assured that every complaint is carefully processed, and no offending group goes unpunished.
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    Article updated on 05.04.2016
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