Malfunctioning website
  • The website is displayed incorrectly. What should I do?
    First of all, do the following:
    1. Refresh the page by pressing Ctrl+F5 on your keyboard;
    2. Make sure you have the latest version of Adobe Flash Player installed. You can download it here;
    3. Clear your browser's temporary data (cache). You can learn how to do this here;
    4. Update your browser to the latest version or try another browser:
    If a game or an app displays incorrectly:
    1. Delete the local Flash data by right-clicking on the app;
    2. Select "Parameters" on the "Local storage" tab (the one with an open folder icon);
    3. Move the slider to the left until the counter reaches 0;
    4. Click "Close" and refresh the page.
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    Article updated on 16.12.2016
  • How do I clear my browser cache (temporary data)?
    • If you use Internet Explorer: "Safety" -> "Delete browsing history" -> select "Temporary Internet files and website files" -> click "Delete";
    • If you use Mozilla Firefox: Menu -> "Options" -> "Advanced", "Network", "Clear now";
    • If you use Opera: Menu -> Settings -> "Delete private data", select "Delete entire cache" -> click "Delete";
    • If you use Google Chrome: "Tools" -> "More tools", "Clear browsing data".
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    Article updated on 29.11.2016
  • How do I change the scale of a page?
    You can easily change the scale of a page by any of these means: Using keyboard:
    • To increase page scale, press CTRL+(+)
    • To decrease scale, press CTRL+(-)
    • To return to default size, press CTRL+0.
    If your mouse has a wheel, scroll it up or down while holding down CTRL to change the page scale. We're confident that your page size is now comfortable and pleasant to look at.
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    Article updated on 29.12.2015
  • How do I turn off Turbo mode?
    Sometimes the convenient Turbo mode available in Yandex and Opera web browsers can cause problems while browsing the website. Increased browser speed can negatively affect quality. In this case, the technical issues aren't caused by OK.RU. If you face technical issues while browsing the website and you have Turbo mode turned on, we advise you to turn it off. To turn off Turbo mode:
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    Article updated on 29.12.2015
  • I can't make a call
    If you can't make a call to your friend, there may be several reasons for this. Please follow all our recommendations so that the issue is resolved for certain, and your browser's performance is improved as a bonus.
    1. Upgrade your browser to the latest version or try another browser:
    2. Check that you have the latest version of the free Adobe Flash Player software installed. You can download it here;
    3. Make sure that you have enabled the Flash plug-in;
    4. Check that your antivirus software blocks ads and unwanted content while on our website.
    Now everything should be OK! If the issue persists, please contact the Customer Support Team so that we can help you resolve it.
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    Article updated on 29.12.2015
  • How do I remove installed browser plug-ins?
    Most web browsers support the installation of third-party plug-ins. These plug-ins may be the reason why virus banners appear on various websites. They may also cause problems while displaying and processing web pages, including OK.RU. To remove unfamiliar plug-ins: For Mozilla Firefox: – [instructions] For Opera: – [instructions] For Internet Explorer – [instructions] For Yandex Browser – [instructions] For Google Chrome:
    • open the Chrome menu from the browser toolbar;
    • select "More tools";
    • select "Extensions";
    • click the trash bin icon next to the extension you would like to remove;
    • click "Remove" in the window that appears.
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    Article updated on 16.11.2016
  • Where do I report bugs on the website?
    We constantly strive for perfection and try to make the website better and more convenient for our users. But even diamonds have imperfections, and sometimes we make mistakes.
    If you happen to find a bug on the website, we will be very grateful for your report.
    • You can report a bug (error/mistake) here
    • If you have found a mistake in our gift or a promotion link under your profile picture, please report it to the Customer Support Team so that we can handle it asap.
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    Article updated on 29.12.2015
  • How can I delete the StikerOK extension?
    If you have been sent notifications with requests to delete the extension ""Free stickers in OK"", StikerOK (and other extensions for sending stickers and emoticons on social networks), or the Customer Support Team has asked you to do it, don't worry – you'll find the detailed instructions here. The truth is that these plug-ins can steal passwords, causing virus banners to appear on various websites. They may also cause problems while displaying and processing web pages, including OK. To delete StikerOK: For Google Chrome:
    • open the Chrome menu from the browser toolbar;
    • go to the ""More tools"" menu;
    • select ""Extensions"";
    • click the trash bin icon next to StikerOK or any other extension for sending stickers and emoticons in social networks;
    • click ""Remove"" in the window that shows up.
    For Mozilla Firefox: - [instructions] For Opera: - [instructions] For Internet Explorer: - [instructions] For Yandex Browser: - [instructions] For Amigo Browser: - [instructions]
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    Article updated on 25.02.2017
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